[NeumeIndil]

Okay, ew. Just... ew.

[FallingIntoStrangers]

Well, having worked in the food service business, clothing retail, and video chains, I have a PLETHORA of tales of insane customers. The highlight of them all is when I worked for a video store around here. We have a fairly strict membership sign up policy. We require a State or Federal Issued ID (drivers license or military id), some sort of utility bill form your home verifying you live there, and a credit card. All this to ensure that if you rent a bunch of brand new dvds from us and never bring them back and disappear, the company will charge them off to your card.

Well one night some drunken little redneck teengage boys come stumbling in wanting to rent. The boy wanted to rent on his mom's account, but when I pulled it up he was absolutely no longer (by her demands) that he be allowed to rent on her account.

So he wants to start his own account and I tell him what we need to sign him up. He has no id of any kind, no bill, no credit card. He goes out to the car and brings back, I kid you not, his F-grades report card and a piece of paper with a baby footprint on it from when he was born.

Obviously, I said no can do. Obviously, he gets mad... really mad. Starts screaming and cussin me out, its late and I am all alone, so I tell him to leave before I call the cops. So he goes to the exit door, kicks it open, the glass shatters and he tells me to suck his C**K. To which I replied, "Yeh , well that's illegal in the state of Georgia and SO IS BREAKING MY F*****G DOOR!!!!"

Good times.. good times...

Oh and the time some guy returned a video game covered in cat poo and when he came back a year later I told him he had to pay for it. He didn't believe me. I pulled it out of a back cabinet wrapped in plastic and shoved it in his face. I stopped working there shortly after that when I got a better job offer and didn't have to be cussed out over late fees anymore.

When I get a late fee when I rent, I laugh and and pay it, cuz I know I got a late fee and will gladly own up to it.

My husband would like to add this "No one can top the tale of the poo bandit"... from when he was a manager of a top retail bookstore chain... it is such a gross story I won't harm you all with it. Needless to say.. it involved poo....

[melissaofaharon]

I have a couple of customer service stories to tell..one from behind the desk and one from in front of it.

I have Dish Network. I had gotten moved and married, (well, the last before the first, but anyways) and we wanted Dish. The person who I got a hold of on the phone had an accent that I could hardly understand. He told me that someone would be out to hook up service that next week. At the price to pay to have it turned on, you'd think they would beam someone down from the Starship Enterprise.
So we waited...all day..(uphill, both ways..oh sorry) At around 2 in the afternoon (They were supposed to come between 8-12), I called Dish Network. I had to go through a whole freaking thing of automated voices to get to a live one. I wrote down who I talked to and finally got to someone in authority. They told me that there actually was NO work order to come install my Dish. So I told them to cancel it.
"But ma'am, let me try to fix the situation.." he said and explained that for my trouble, he would take off the hook up fee, a month of programming, and have someone out in the next couple of days.
It turned out to be a good thing, but sometimes automated things are not the best.

The next story.
I work with the public on a daily basis. It involves taking money for water bills, fines, etc. So usually every day there is someone who is not happy, and wants to know what I can do to fix it. Since I am just in charge of the money, that's usually nothing.

And since we're talking about customer service. Kudos and hats off to custodians and kitchen workers. (I was a custodian once..it was a fun job, most of the time.)
Melly

[melissaofaharon]

On reading Robbie's...i had almost forgotten.

On our honeymoon, my hubby, Aharon, and I went to Fort Smith for a night. (We didn't get to go on our real honeymoon..long story short, the day before our wedding, his mom had to go to the hospital and have triple bypass surgery the next week.) Anyways, so the girl who is checking us in seems very ditsy and gives us our room key and it is marked for the first floor. So we try the key. It doesn't open the door. We try it again. No luck. About the third time, a nice lady opens the door from the other side and we're like "Uh..."
My husband went to go get it straightened out, and this lady's husband was already at the front desk, having similar problems. She and I had a nice conversation for about ten minutes until my hubby came back and told me that the girl at the front desk had written down the wrong number for our room.
It wasn't a big deal, but it seemed like this person was having problems getting things straight.

And one more word of advice from being a cashier at a gas station. Be nice to us..we do not control the price of gas. We only do what we're told to do. But I know you all would be nice when buying gas.
"Freaking $3 a gallon...." Ahhhh...Save your car, ride a Rohirrim. LOL Er I mean, horse.
Melly

[RoxieRxChicago]

Oh Holy Jesus... now I've heard everything... sperm in the bathtub.. Definitely can't beat that. I'll make a point never to stay in that hotel should I ever actually get to Australia.

[FallingIntoStrangers]

ew... now that I remember it, when I was a kid we left a motel because we found a used condom on the bathroom floor... so... ew....